Where fair prices and fast, friendly service are our priority.
As always, "WE BUY GUITARS."
General Policy:
Please call during business hours for an accurate in hand description or to place an order. You may also order items securely 24 hours a day, 7 days a week from our website with any major credit card. The submission of an order by phone, email, or any other type of electronic transaction does not constitute our acceptance of the order. All parts are in good working order, unless otherwise noted, and sold AS-IS. All sales are final.
Order Policy:
Orders may be placed online, in person, or over the phone. The submission of an order by phone, email, or any other type of electronic transaction does not constitute our acceptance of the order. After an order is placed, there is a small grace period to ensure the item is in stock and the payment method is valid. For this reason, Rare Guitar Parts reserves the right to refuse an order without prior notification. A staff member will contact you regarding payment and shipping details after your order is submitted and the confirmation period is complete.
International Buyers:
As our customers know, not all parts are created equal. In turn the same philosophy applies to our shipping. A shipping quote will be generated and sent to you via email after an order is placed. However, you contact a staff member via email or by phone during regular business hours for a shipping quote before you place an order. Any additional fees including duties, VAT, or any other charges related to international shipping are the sole responsibility of the buyer and are non-refundable. Shipping forms will reflect the purchase price and will not be altered. International orders require payment via bank wire transfer.
Payment Policy:
Cash Option:
Our online pricing reflects a 3% discount for cash payments. Payments deemed as "cash" sales include certified check, cashiers check, personal check, money order, or bank wire transfer. Regardless of your payment method, your order will not ship until payment has cleared. For faster processing times, we recommend using bank wire transfer.
International orders require payment via bank wire transfer.
Credit Card Option:
We accept all major credit cards including Visa, MasterCard, Discover, and American Express. When paying with a credit card, please submit the correct billing address to help us prevent fraud. If the correct billing address is not submitted, your order will be refused. Submitting a payment using a credit card forfeits your privilege to the 3% cash discount. Credit card orders may be placed securely through our website, or customers may call in the information during business hours.
Layaway Policy:
A minimum down payment of 20% is required to layaway/hold an item. The down payment is required in cash, and is refundable as store credit only. Balances must be paid in full within 30 days. Items on layaway that are canceled are subject to an 18% restocking fee. Consignment items do not qualify for layaway/hold.
Shipping Policy:
Shipping and handling will be determined after an online order is submitted. Customers may also call during business hours or email for a shipping quote. Please supply us with the complete shipping address, so we may provide the most accurate rate. We typically ship using USPS. Faster service and insurance is available, including overnight, upon request for an additional fee.
Due to temperature and humidity variations, we advise that shipments are allowed to acclimate to their new facility/home for at least 24 hours prior to opening the carton and examining the item.
International Customers please note: Any additional fees including duties, VAT, or any other charges related to international shipping are the responsibility of the buyer and are non-refundable. Shipping forms will reflect the purchase price and will not be altered.
Return Policy:
All parts are in good working order, unless otherwise noted, and sold AS-IS. All sales are final.
Privacy Policy:
All personal and company/business information is for our own use to better serve our customers. We do NOT release any customer information to third parties.
E-Mail Lists:
Anyone may subscribe to our mailing list by either purchasing an item or requesting subscription via email. Rare Guitar Parts will occasionally send e-mails to our customers to inform them of sales, special offers, or other relevant news.
Links:
You hereby acknowledge that any link to another site which is owned and operated by a third party is not our responsibility, regardless of content of the other site.
Disclaimer:
In no event is any employee of Rare Guitar Parts liable for any direct or indirect damages relating to any of the products sold through any outlet of Rare Guitar Parts.
Copyrights:
All content, material, artwork, graphics, logos, photographs, and text are the sole property of Rare Guitar Parts. No material from our site may be copied, transmitted, reproduced, or modified without the express written consent of Rare Guitar Parts.
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