WHERE ARE YOU LOCATED?
Rare Guitar Parts is located in York, PA. We are approximately 10 blocks east of Exit 19A of Rt. 83. Our physical address is:
2331 E Market St
York, PA 17402
WHAT ARE YOUR BUSINESS HOURS?
We are open seven days a week!
Monday-Friday: 10:00 AM to 8:00 PM
Saturday: 10:00 AM to 7:00 PM
Sunday: 10:00 AM to 6:00 PM
IS MY TRANSACTION SECURE?
All items available for direct internet purchase will be processed through our shopping cart on our secure server so that all your information will be 128 bit encrypted through our secure certificate to avoid being intercepted by a third party. Once a purchase has been consummated an invoice will be generated describing the goods purchased. This invoice will be sent to your designated email address. A staff member will follow up with shipping and related charges before your order is processed.
IS MY ITEM IN STOCK?
You may contact us by phone at 717.793.3458 during Business Hours to verify the availability of an item. Please be sure to have the PID number handy. If an order is placed through our website, we will contact you to confirm your order and payment total before processing the order.
HOW DO I PLACE MY ORDER?
An order may be placed over the phone, in person, or online. Please call or visit us during Business Hours. Online orders may be placed 24 hours a day, seven days a week from our website with any major credit card.
ORDER STATUS:
You may check the status of your order by Contacting Usor by phone at 717.793.3458. Please your shopping cart generated invoice tracking number.
CANCELING AN ORDER:
Please contact us by phone at 717.793.3458 to cancel an order. We cannot cancel an order once it has been shipped.
WHAT IF I HAVE PROBLEMS ADDING TO CART?
Cookies must be enabled within browser settings, more information here for enabling cookies. Lowering the security settings may also help. AOL users may need to turn on cookies as some browser versions are set to off by default. High personal firewall privacy settings may also effect cart operation but in most cases not. Norton / Symantec Personal Firewall users may have HTTP Referrers turned off. Norton Internet Security when set to not report HTTP Referrers is a so called "privacy" issue for a user. For the website owner it's a "security" issue if they don't report the referrer, almost a catch-22. Just turn referrers on by:
Advanced Options / Privace Tab / Referer
WHAT PAYMENT METHODS ARE ACCEPTED?
Credit Card Option:
We accept all major credit cards including Visa, MasterCard, Discover, and American Express. When paying with a credit card, please submit the correct billing address to help us prevent fraud. If the correct billing address is not submitted, your order will be refused. By submitting a payment using a credit card, you are forfeiting your privilege to the 3% cash discount. Credit card orders may be placed securely through our website, or customers may call in the information during Business Hours.
Cash Option:
Our online pricing reflects a 3% discount for cash payments. Payments deemed as "cash" sales include certified check, cashiers check, personal check, money order, or bank wire transfer. Regardless of your payment method, your order will not ship until payment has cleared. For faster processing times, we recommend using bank wire transfer.
WILL I BE CHARGED SALES TAX?
There is a 6.00% sales tax assessed on any order purchased/delivered within the state of Pennsylvania.
WHAT IS YOUR SHIPPING POLICY?
Shipping and Insurance will be determined after an online order is submitted. Customers may also call during Business Hours or email for a shipping quote. We typically ship using USPS. Faster service and insurance is available, including overnight, upon request for an additional fee.
International Customers please note: Any additional fees including duties, VAT, or any other charges related to international shipping are the responsibility of the buyer and are non-refundable.
HAVE MORE QUESTIONS?
Please Contact Us or give us a call at Tel: 717-793-3458.
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